Case Studies: Designing Change
ISBN: 978-981-18-2606-1 (pbk) | 2021
Edited by June Gwee
This book contains five case studies that describe organisation- and industry-level transformations where leaders and individuals reimagine operations, reengineer business processes, redesign service delivery models, and revamp the way they use technology, especially when some of their best-laid
plans were abruptly changed by the COVID-19 pandemic. These stories offer insights on the complexity and challenges of change, innovation and public governance.
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CHAPTER 2: FIREWORKS IN THE CITY
CHAPTER 3: FROM SKUNKWORKS TO SANDBOX
CHAPTER 4: LEAP FOR TELEMEDICINE
CHAPTER 5: AGILE FOR WINS
SONG Hsi Ching