Case Studies: Designing Change
Edited by June Gwee
Last updated 25 June 2026
Case Studies: Designing Change
ISBN: 978-981-18-2606-1 (pbk) | 2021
Edited by June Gwee
This book contains five case studies that describe organisation- and industry-level transformations where leaders and individuals reimagine operations, reengineer business processes, redesign service delivery models, and revamp the way they use technology, especially when some of their best-laid plans were abruptly changed by the COVID-19 pandemic. These stories offer insights on the complexity and challenges of change, innovation and public governance.
FOREWORD
INTRODUCTION (opens in new tab)
CHAPTER 1: SHAPING SMART HOTELS (opens in new tab)
Heather HUMPHRIES
CHAPTER 2: FIREWORKS IN THE CITY
Keziah TOH
CHAPTER 3: FROM SKUNKWORKS TO SANDBOX
June GWEE
CHAPTER 4: LEAP FOR TELEMEDICINE
Bernard TING
CHAPTER 5: AGILE FOR WINS
SONG Hsi Ching