Skip to main content
A Singapore Government Agency Website How to identify
Official website links end with .gov.sg
Government agencies communicate via .gov.sg websites (e.g. go.gov.sg/open). Trusted websites
Secure websites use HTTPS
Look for a lock () or https:// as an added precaution. Share sensitive information only on official, secure websites.
CSC Knowledge
Social

Case Studies: Designing Change

1 January 2021

Edited by June Gwee

Book cover of Case Studies: Designing Change

Publisher: Civil Service College
ISBN: 978-981-18-2606-1 (pbk)
ISBN: 978-981-18-2840-9 (ebk)
Published: 2021

This book contains five case studies that describe organisation- and industry-level transformations where leaders and individuals reimagine operations, reengineer business processes, redesign service delivery models, and revamp the way they use technology, especially when some of their best-laid plans were abruptly changed by the COVID-19 pandemic. These stories offer insights on the complexity and challenges of change, innovation and public governance.

Contents

  • Foreword

  • Introduction

  • Chapter 1: Shaping Smart Hotels
    Heather Humphries

  • Chapter 2: Fireworks in the City
    Kezia Toh

  • Chapter 3: From Skunkworks to Sandbox
    June Gwee

  • Chapter 4: LEAP for Telemedicine
    Bernard Ting

  • Chapter 5: Agile for WINS
    Song Hsi Ching

Read this book
Back to top